AI training and coaching
Most AI training is either a keynote or a developer course. We run sessions on your actual work, using your actual tools, so your team leaves knowing what to adopt and what to ignore.
Practical AI for people who use a computer for work, not for engineers.
Every engagement ends with something you can act on, not a deck that gathers dust.
A shortlist that matters
Two or three useful moves for your business, and a longer list worth skipping.
Sessions on your own work
Your emails, quotes and spreadsheets. Not generic demos.
A written follow-up
A short guide your team can use without you in the room.
Owner coaching
One-to-one sessions for the person who has to decide and carry the cost.
Three clear steps.
We keep the process short so momentum stays high.
- Step 01
Assessment call
Sixty minutes on what the business does, where time disappears, and what you have already tried.
- Step 02
Working sessions
Hands-on with your team, usually a fortnight apart.
- Step 03
Written follow-up
What to adopt, what to leave, and who owns each step.
Who this is for.
Teams of 3 to 50 where nobody has technology in their job title. Clinics, firms, agencies and trades.
What a good outcome looks like
- You know what to do next, in order.
- Your team can continue without us in the room.
- You did not buy a tool you will never use.
Common questions.
No. If your team can use email and a browser, the session works.
Usually three to five weeks. Coaching can run longer by arrangement.
Scoped after a free assessment call. We quote a fixed fee.
AI for Small Business: Practical Training for Michigan SMEs
SBP's lead offering for Michigan small businesses: practical training you can use Monday morning, not a product pitch.
Adoption is rising fast, but results lag when nobody has time to learn the tools properly. Training and judgment come before software.
How the preview works
- 1Register your business and create learner access for your team.
- 2Choose one campaign pathway for your first preview run.
- 3Complete practical lessons with live business examples.
- 4Receive a readiness summary and next recommended modules.
Each pathway stands alone. Start with the one that matches your role, then expand when your team is ready.
Five campaign pathways
Select a pathway to see who it is for and what the preview covers.
AI for Front Desk and Admin Teams
People answering phones, booking appointments, and handling first contact.
Learn where AI can speed up admin work and where it should not be trusted unsupervised.
- Map daily customer and admin tasks AI can assist with safely.
- Use prompt templates for scheduling, follow-up, and status updates.
- Set escalation rules for edge cases and approvals.
Preview example: AI for Managers
- 1.Manager uploads a weekly team update document.
- 2.AI summarizes risks, wins, and pending decisions.
- 3.AI drafts action items by owner and due date.
- 4.Manager reviews and approves before team distribution.
Microsoft Partner · AWS Partner · Strategic AI OEM partnerships · Michigan Chamber of Commerce member · Serving businesses across the United States
What comes after training
Front Desk is the natural next step, not the first conversation.
After training, some businesses decide a specific tool fits. Front Desk answers calls, WhatsApp, and web chat, books appointments, captures leads, and hands off to a person when needed.
- Runs on your existing phone, calendar, and customer records.
- Answers only from a knowledge base you own and edit.
- Live in about ten working days with shadow mode and a kill switch.
- No write access initially; irreversible actions queue for a person.
- Full transcripts; says clearly it is not a person when asked.
What sits behind the training
- Advisory support and funding navigation
- Mentorship and competitive intelligence
- Hands-on digital transformation work
Chambers and associations can promote training without attaching a product commitment. Capability first, tools when they fit.